These are Velvee.com’s Standard Return Policies applicable only to products purchased by you directly from the Velvee.com website.

Your satisfaction is always our top priority. Every single item undergoes strict quality control inspection by our Quality Assurance technicians prior to shipping. This ensures guarantees the highest levels of product quality. If you are not completely satisfied with the items received, we are here to help you.

How to Request Warranty?

 Please follow the steps outlined below

  • Please clearly describe the nature of the problem affecting the item (i.e. what happened, when and how).
  • Please provide the code number of the shipping label on the package exterior.
  • Please provide clear, well-lit color photographs of the defect

We will provide a prompt response within 1-2 business days.

Items confirmed to be faulty can be returned or refunded within 7 days after contacting our customer service team. Our team of professionally trained staff will do their best to assist you to resolve any issues arising from faulty products. Please contact us at our dedicated Customer Service along with supporting proof including photographs and videos as early as possible.

Warranty Period

Due to the nature of our products there are no warranty.

Shipping delays:

We hope that all of our valued customers can appreciate and understand that we have no control of the international shipping process after the package has been dispatched from our warehouse. For delayed orders in which the package was shipped within the normal processing period, we may deal with them on a case-by-case basis, please contact us by submitting a ticket, or chatting with us online.

Missing or Incorrect Items

Please ensure the parcel contents are carefully inspected, In the event that there is an issue involving missing and/or incorrect items, please follow these steps:

  • Contact us immediately with your order no. and order ID.
  • Please provide clear, well-lit color photographs of the packaging and all the items you received (including the correct ones).
  • After reviewing the facts, we will offer you a solution.
  • If the error was caused by us, we will provide a partial refund, dispatch an alternative product or resend accessory for free within warranty period.

No Package Tracking Record

We promise to ship every order placed and paid for. Only Registered Mail or Express Mail shipping can be tracked online. Please ask us for the tracking website URL to track your parcel’s progress. No tracking information is available for orders shipped via Surface Mail. If the order is not received within 60 days after shipping, and there is no updated tracking information, you may request a refund for the items (excludes shipping cost) or the package to be resent. Note: we are not liable for missing Surface Mail parcels.

If there is no issue with the product, can I still return it?

If we have shipped out the correct item and it has no issue, it is generally not permitted to return the item to us in principle. Unauthorized parcel returns are subject to shipping fees which will not be reimbursed. Please always contact our Support Center as soon as possible. Any product(s) that have been used/worn are automatically disqualified for product returns.

Order Cancellation

We know that customers might have stock and they place order carelessly

Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.

Cancellation Policy
  • Order can be cancelled if order still not processing.
  • When order shows processing, Please contact our customer service if order can be cancelled.

Additional Notes about Warranty and Returns

  • All returned items must be in brand new condition, unused/unworn, unwashed, and come with all the original tags intact and their original packaging.
  • We do not accept product returns or exchanges for Custom products unless otherwise a faulty.
  • For the handling of the refund, Payment will be refunded to the account which you use to pay.
  • Contact us by submitting an ID number or live chat before you return the package to get the shipping address or other details. We can only issue the refund when we get the package back. We will notify you by e-mail at that time.
  • For any further advice or assistance, please contact our Support Center staff. We will always do our best to help in any way while giving you total peace of mind.

Wrong Size Product Description

 Please always be sure to carefully consult the sizing chart(s) prior to ordering. Generally, a variation of 1mm – 2mm difference (approx.) is allowed due to manufacturing processes producing items with minimum size differences. In the event that there is an issue involving incorrectly sized product that vary from the product description, please follow these steps:

  • Contact us immediately with your order no. and shipping code no.
  • Please provide clear, well-lit color photographs of the size discrepancy, i.e. photographs of the incorrectly sized part/area(s) lying flat with an adjacent measuring tape or slide rule) or incorrect item(s).
  • After reviewing the facts, we will offer you a solution.
  • If we have shipped the wrong item, we will provide a full refund, or dispatch an alternative product.
  • If however you have ordered the incorrect item, you can return the product back to us for a partial refund or exchange. You are subject to payment of shipping fees both ways.